At 365Drills we produce a uniquely useful product covered by a fully granted patent. Our identity and products (including all Intellectual property) are valuable assets which we protect using various legal formats. If you are in any doubt about using our patents, words, material, logos, images, sources, references or descriptions please contact us first to obtain written permission.

Terry Tabler (Federation of small businesses) said: "Small businesses produce 60 per cent of commercial innovations in the UK and it vital to the country's economic success that their ideas are supported, not stolen"

All images, descriptions, words, websites, packaging and goods are copyright or trademark protected under UK and International laws. All rights reserved. © 1995-2009.

The following domains are owned and protected by 365Drills®

| 365drills.com | 365drills.net | 365drills.co.uk | proboard.co.uk | porcadrill.com | porcadrill.net | porsadrill.com | porsadrill.net | posadrill.info | drills365.com | richardhazell.com | wiertla365.com (Poland) | 365drills.us (USA) | tiledrills.com | drillingtiles.com | drillingguide.com |

The specifc use (in any order) of words "365 Drills ®" and "Porsadrill ®" and "no pilots" by competitors is strictly prohibited. The use or combination of "365" and "drills" and/or "porsadrill" or "porsadrills" and/or "no pilots" is forbidden by search engines or advertisers to promote competitor products. We have - and will - prosecute any competitor or their agents who use our words as keyword searches.

© (TM) ®

OUR NAMES AND LOGOS

ARE REGISTERED TRADEMARKS

OUR GUIDE PLATES

ARE REGISTERED DESIGNS

OUR "NO PILOTS" © SLOGAN

IS A REGISTERED TRADE MARK

IP crime has a serious economic threat in the United Kingdom (UK), and is considered a serious threat to safety of consumers. No product is too cheap to copy, and no product immune. It is estimated that IP crime costs the UK economy around GBP £9 billion each year and it is growing considerably. We will aggressively prosecute any person or company who copies, imitates, passes-off, steals, produces or sells our product. Any person or company who is prosecuted is liable to pay back the entire profits made from the sale of goods plus damages and will end up serving a prison sentence. Further details below:

Trading Terms

Sale or Return. We do not offer a sale or return. If you buy our drills and they arrive in a satisfactory condition (fit for purpose) and you simply "changed your mind" we do not offer refunds. However, if you bought online then you have seven working days starting from the day you received the drills to cancel. This is in line with the consumer protection (distance selling) regulation 2000.

In accordance with the act we MUST tell you who is responsible for the return postage costs and we must specify what method. But it must not be so expensive that it would be cheaper for you to keep the order. If you have changed your mind about the drills from the moment of purchase to the seven day cooling off period after the drills have arrived and you want to return them then we ask that you notify us first and then send them by registered mail to:

Returns Department: 365-Drills, 23 College Road, Hoddesdon, Herts EN119DF. You are responsible for the cost of returns.

Please note we will only refund the cost of the goods and not the outbound postage costs.

Damaged or Missing or Faulty Drills. If drills arrive damaged or missing some items please decide if you would like a refund or a replacement and let us know. On arrival you will have a reasonable time to reject a faulty item and claim a refund. We believe ten working days is reasonable time for drill bits starting from the day you received them. We will replace or exchange at our cost. Please notify us by email or telephone. We will pay for returns if we decide to collect the item. We will not replace or refund after ten working days of receipt.

Wrong item sent. If we have sent you the wrong item (wrong size) then please notify us within seven working days of receipt. We will pay for the FASTEST delivery to replace items and will also pay for the return of the wrong item.

Disputes that fall outside of the ten day claim limit. If you have bought our drills and you disagree with our terms and conditions which follow the sale of goods act 2000 then you have two further actions.

1) If you spent over £100 with us (but not more than £30,0000) and you paid by credit card then your credit card company is liable along with us for any misrepresentation or breach of contract.

2) You can take us to the small claims court if you have spent less than £5000 but you must send a a "letter before action" saying that you give one last chance to settle.

Final note from Richard. Guys we hope that every time you place an order with us that its both fair to you and fair to us. We are a small company and appreciate the ability to be able to deal quickly with disputes. The above laws are there to protect both of us. But there is an element of goodwill on both sides. To date I can honestly say that when things have gone wrong (and they do go wrong!) we act quickly to resolve them. But we've also been burned by people who have bought lots of stock then two months later expect to send it back and for us to pick up the postage tab both ways. And that's not fair because it means the cost of dealing with people like that have to be factored into the final sale price that you pay.

Our foundation is based on long term repeat business so these rules about postage, refunds and returns should keep things on an even keel. Thanks for reading. Richard.