Trading
Terms Sale or Return. We do not offer
a sale or return. If you buy our drills and they arrive in a satisfactory condition
(fit for purpose) and you simply "changed your mind" we do not offer
refunds. However, if you have bought online then you have seven working days starting
from the day you received the drills to cancel. This is in line with the consumer
protection (distance selling) regulation 2000. In
accordance with the act we MUST tell you who is responsible for the return postage
costs and we must specify what method. But it must not be so expensive that it
would be cheaper for you to keep the order. If you have changed your mind about
the drills from the moment of purchase to the seven day cooling off period after
the drills have arrived and you want to return them then we ask that you notify
us first and then send them by registered mail to: Returns
Department: 365-Drills, 23 College Road, Hoddesdon, Herts EN119DF. You are responsible
for the cost of returns. Please note
we will only refund the cost of the goods and not the outbound postage costs.
Damaged or Missing or Faulty Drills.
If drills arrive damaged or missing some items please decide if you would like
a refund or a replacement and let us know. On arrival you will have a reasonable
time to reject a faulty item and claim a refund. We believe ten working days is
reasonable time for drill bits starting from the day you received them. We will
replace or exchange at our cost. Please notify us by email or telephone. We will
pay for returns if we decide to collect the item. We will not replace or refund
after ten working days of receipt. Wrong
item sent. If we have sent you the wrong item (wrong size) then please notify
us within seven working days of receipt. We will pay for the FASTEST delivery
to replace items and will also pay for the return of the wrong item. Disputes
that fall outside of the ten day claim limit. If you have bought our drills and
you disagree with our terms and conditions which follow the sale of goods act
2000 then you have two further actions. 1)
If you spent over £100 with us (but not more than £30,0000) and you
paid by credit card then your credit card company is liable along with us for
any misrepresentation or breach of contract. 2)
You can take us to the small claims court if you have spent less than £5000
but you must send a a "letter before action" saying that you give one
last chance to settle.
Final
note from Richard. Guys we hope that every time you place an order with us that
its both fair to you and fair to us. We are a small company and appreciate the
ability to be able to deal quickly with disputes. The above laws are there to
protect both of us. But there is an element of goodwill on both sides. To date
I can honestly say that when things have gone wrong (and they do go wrong!) we
act quickly to resolve them. But we've also been burned by people who have bought
lots of stock then two months later expect to send it back and for us to pick
up the postage tab both ways. And that's not fair because it means the cost of
dealing with people like that have to be factored into the final sale price that
you pay. Our foundation
is based on long term repeat business so these rules about postage, refunds and
returns should keep things on an even keel. Thanks for reading. Richard.
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